At Apollo’s Vault, every order is handled with care and precision. However, due to the nature of trading card products, we enforce strict return policies to protect collectors and the integrity of sealed items.
🚫 No Returns on Opened or Single Items
- We do not accept returns on any sealed product that has been opened.
- We do not accept returns on single cards or graded slabs under any circumstances.
⚖️ Manufacturer Quality Control
Card conditions and product quality are under the control of the original manufacturers (e.g., Pokémon, Bandai, Wizards of the Coast). Apollo’s Vault does not influence pack collation, print quality, or factory defects.
📦 Shipping & Delivery Issues
- Apollo’s Vault is not responsible for shipping carrier mishandling or delivery delays.
- If insurance is applied to an order, we will file a claim on the customer’s behalf.
- If the insurance claim is approved, we will refund the affected order.
- Customers must provide photos of all issues to support insurance claims.
🎥 Recommendation: Record Your Openings
For your protection—especially with high-value orders—we strongly recommend recording the opening of your package. Video evidence helps streamline insurance claims and ensures we can advocate for you effectively.
🤝 Our Commitment
At Apollo’s Vault, we are your teammates in the collecting journey. While delivery is outside of our direct control, our goal is always to ensure you receive the products you order in the condition you expect.
✨ Enter The Vault. Collect with confidence.
